Return & Exchange
What do I do if I don't like the items I ordered or they don't fit? Goods that don't fit or you don't like can be returned to us within 30 days of receipt of the goods.
How can I return something? To use the returns portal, please click on the DHL logo below and you will automatically be taken to the returns portal. Here you can print out a label for free return shipping. Alternatively, we can send you the label by fax, email or post on request. Using the returns portal is not a prerequisite for effectively exercising your right of withdrawal. The returns portal is only for customers from Germany. The buyer must bear the return costs from abroad.
If you click on the DHL logo you can print out a return slip for Germany:

When do I get my money back after a return? We will refund the value of the returned goods according to the payment method you chose for your order: 1) Prepayment: Refund to the original account, unless otherwise stated 2) PayPal: Refund to your PayPal account 3) Purchase on account: Please reduce the invoice amount by the value of the returned goods 4) Credit card: The money will be credited back to your card We need around 7 working days for the refund.